Inthename Apparel FAQs

Product

Do you have a size guide?
Yes of course, see out size guide here.
Where are your items made?
All our garments are designed and produced in the UK.

Where is Inthename Apparel based and available?
Our sales are currently limited to the United Kingdom only. We will keep you posted as we expand.
How can I track my orders?
Use the tracking number we provide you with to track the delivery status.
Can I have my order shipped to someone else, to a different address, and/or a different country?
You can ship your order to an alternate address, as long as the address is within the United Kingdom only.
My delivery is missing an item. What should I do?
Please contact us here immediately.
What if I entered the wrong shipping address?
Please contact us here immediately with your order number and shipping details. Additionally, login here and update your shipping and billing address.

I have received a faulty or incorrect item. What should I do?
Firstly in this case, please accept our sincere apologies. Please return your order immediately and we will refund you your full amount including the original order's shipping cost.
How can I exchange an item(s)?
We currently do not have the ability to easily exchange products. In this instance, please return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse. Refer to our returns policy here for more information.
What is your returns policy?
Please see our returns policy here.
I have been refunded the incorrect amount. What should I do?
Please contact us here immediately.
How do I know you have received my returned goods?
We will notify you via email.

What payment options does InTheName Apparel offer at checkout?
Apple Pay, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, Visa.
Why has my payment been declined?
Payments typically decline for one of the following reasons:

- the card is expired, check that it is still valid.
- incorrect information supplied, check all relevant information fields.
- credit limit reached, contact your bank.

What is your privacy policy?
The personal information you share with us is completely confidential. Your privacy is important to us and we will not disclose or sell the information that you provide. Our promotional emails are optional and you can unsubscribe at any time. For more information, see our privacy policy here.
Do I need to create an account to shop online?
No, feel free to shop as a guest with us. You can log into your shop here by using a one-time password sent to your email address.
How can I change details with Inthename Apparel?
Log in here and click on "Edit" where you wish to modify your details.
How can I delete my account?
Please contact us here.